Terms of service

Operator Lens is decision support for the weekly distributor truck order. It reads the files your store already produces (your distributor's invoice export and your POS sales export), asks for a short phone count, and drafts a suggested order quantity for each item. It also keeps the record of what happened to that draft: your manager's edits and reasons, the lock, and the grade given after the truck.

The service never places an order. You review every draft, change what you know better, lock the order, and key it into your distributor's own system exactly as you do today. The locked quantities are an export from our app, not a connection to anyone's ordering system.

You are responsible for every order you place, whether or not it matches the draft. The draft is a suggestion; the decision is yours.

• The service proposes; you approve.
• No order is placed by the service, on your behalf or otherwise.
• No integration with a POS or a distributor is provided or implied; files are uploaded.

Accounts are created during onboarding; there is no self-signup. Sign-in is through Google only, with the Google account your store was set up with; the email address must be verified. We do not store passwords because we do not issue them.

The account owner may add members (managers and staff) to a store and remove them. The owner is responsible for who they add and for what those members do in the account, and must remove anyone who should no longer have access.

Keep your Google account secure. If you believe someone has used your account without permission, tell us and we will help you remove their access.

The service is one product with one price: $149 per store per month, billed monthly, month to month. There is no contract term and no setup fee; onboarding and item mapping are included.

Payment is by card through Stripe, our payment processor. You put a card on file at signing. We do not charge it until your store locks its first order; the first charge is made on that day and then monthly from that date. If a charge is ever made before that day, we refund it in full. We never see or store your card number.

If a charge fails we will tell you and retry; if it keeps failing we may pause the account until a working card is on file. We will not delete your data because a charge failed.

Prices do not change for a store during a billing period. If we change the list price we will tell you at least 30 days before it takes effect for your store.

Groups of 6 or more stores are priced by agreement; write to us.

The first five stores to join pay $99 per store per month, locked for 12 months. The 12 months run from the store's first charge. Stores owned by a founder do not take a founding seat. The founding price applies to the store it was granted to and does not transfer to another store or owner. A store that cancels gives up its founding seat; if it comes back later, it pays the price in effect then.

When the founding lock ends, we will tell you the store's price in writing at least 30 days ahead, and you can cancel any month.

You may cancel a store at any time, from the billing portal or by writing to us. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.

After cancellation we export your data to you on request and delete it on the schedule in the Privacy policy.

Within 60 days of your store's first charge you may ask for a refund of everything you have paid for that store, for any reason or none. We refund the full amount to the card that paid, and the store is cancelled.

The full policy, including how to ask, is in the Refund policy.

Everything you upload or enter stays yours: invoice exports, sales exports, counts, item cards, recipes, order edits, reasons and grades. You give us permission to process that data to produce your store's drafts, record and grades, and to run and support the service for your store.

We do not sell your data, share it with other customers, or use one store's data to advertise to anyone. Separately, we may use aggregate statistics that cannot identify a store, an item price or a person to improve the service for everyone.

You can ask for an export of your data at any time, and we will send it in a common file format within ten business days. When you leave, we delete your data on the schedule in the Privacy policy.

Access to your store's data is limited to the Operator Lens team, to run and support your account. We never share your data with other customers.

Our subprocessors (listed in the Privacy policy) process data on our instructions only.

• Use the service for the stores you own or manage, with data you are entitled to upload.
• Do not share sign-in access with people outside your business, or try to reach another customer's data.
• Do not copy, resell or reverse-engineer the service, or use it to build a competing product.
• Do not upload anything that breaks a law or someone else's agreement, including data you are contractually barred from sharing.

If you are a franchisee, you are responsible for checking that uploading your POS and distributor exports to a third-party tool is allowed under your own agreements.

We do not promise any food-cost result, any amount saved, any level of accuracy or any particular grade. The only results we publish are per-order grades, each stated with the order date, the store letter and who graded it; today all of them come from stores owned by a co-founder.

Drafts can be wrong. A stale count, a missing invoice, a recipe that has not been confirmed or a change in demand can all produce a draft you should not follow. That is why you review and lock every order.

We aim to keep the service available every day, and especially on order day, but we do not promise an uptime level and there is no service-level agreement. We will tell you about planned maintenance in advance when we can.

Support is by email and by the contact form. During onboarding you have a direct line to the founders. We reply within one business day.

To the extent the law allows: the service is provided as it is, without warranties beyond what is written here; we are not liable for indirect, incidental or consequential losses (including lost profit, spoiled or short stock, or an order you placed); and our total liability to you for any claim is capped at the fees you paid us for the affected store in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law.

We will change the service over time. We will not remove the lock, the reasons or the grade record, which are the point of it.

If we change these terms in a way that matters to you (price, refund, data, liability), we will tell you by email at least 30 days before the change takes effect. Continuing to use the service after that date means you accept the new terms; if you do not, cancel before then and the old terms apply to your refund.

These terms are governed by the laws of the State of Minnesota, United States, without regard to its conflict-of-law rules. Any dispute is brought in the state or federal courts located in Minnesota, and both of us agree to that venue. Before either of us files anything, we agree to try to resolve the matter by talking, in good faith, for 30 days.

Operator Lens is operated by its two founders. Questions about these terms, your account or your data go to the contact page, and we answer within one business day.