Refund policy

Within 60 days of your store's first charge you may ask for a refund, for any reason or none. We refund every charge made for that store, in full, to the card that paid. The store is cancelled at the same time and is not charged again.

The refund is unconditional. It does not depend on how many orders you locked, how the drafts were graded, whether you finished the recipe walk, or anything else you did or did not do.

You put a card on file at signing. We do not charge it then. The first charge is made on the day your store locks its first order in the app, and the subscription renews monthly from that date. If a charge is ever made before that day, we refund it in full.

The 60 days run from that first charge, not from the day you signed up. Onboarding and your first drafted orders (the weeks when we draft every order alongside yours) happen before the first charge and cost nothing.

If you cancel before your store ever locks an order, nothing is owed, and any charge made before that first lock is refunded in full.

Write to us through the contact page, or reply to any email we have sent you, and say which store and that you want the refund. That is all. We confirm within one business day.

The refund is issued through Stripe to the card that paid. It usually appears on the statement within five to ten business days, depending on the card issuer. We cannot refund to a different card or by another method.

The subscription is month to month with no contract, so after the refund window you can still cancel at any time. Cancellation takes effect at the end of the billing period you have paid for; you keep access until then and are not charged again. We do not refund a partial month.

If we ever charge you in error, or charge a store after you cancelled it, we refund that charge in full regardless of the window.

The first five stores to join pay $99 per store per month instead of $149, locked for 12 months. The 12 months run from the store's first charge. Stores owned by a founder do not take a founding seat.

When the founding lock ends, we will tell you the store's price in writing at least 30 days ahead, and you can cancel any month.

A refund under this policy cancels the store, and a cancelled store gives up its founding seat. If you come back later, you pay the price in effect then.

• No setup fee. Onboarding, the import of your history and item mapping are included.
• No charge for onboarding or the drafted orders before the first locked order.
• No charge for exporting your data when you leave.
• No cancellation fee.

We have no third-party costs to pass on. If that ever changes (for example, an optional service with its own fee), it will be agreed with you in writing first, and this policy will say whether it is refundable.

A refund cancels the store. Your data is kept for 90 days after cancellation so you can ask for an export, then deleted on the schedule in the Privacy policy. Ask for the export at the same time as the refund if you want it.

Operator Lens is operated by its two founders in Minnesota. Refund requests and billing questions go to the contact page; we answer within one business day.