Questions
Straight answers to common questions.
The questions owners ask us most. Don't see yours? Write us and a founder will answer.
The product
How it works and what it needs
Does it place my order for me?
No. You approve every order. We write a suggested order; your manager changes what they know better, approves it, and places it the way you do today. Nothing is ever ordered without your OK.
What does it need from me?
Three things you already have: the sales report from your register, the invoices from your distributor, and a phone for a ten-minute count of your fast movers each week. Plus a full count about once a month.
How long does setup take?
About two weeks, and we do the heavy lifting. We load 12 months of invoices and 90 days of sales and match up your items. Your manager checks recipes once, best-sellers first. After that, it's a ten-minute count and a few minutes to check and approve each week.
How accurate is it?
We check every order line by line at the store after the truck. The record: 33 of 40 lines right, plus 5 of 5 every-few-weeks items, on a brand-new store's very first order (Nov 1); 87¢ of every suggested dollar marked right after the truck (Oct 21); 89.5% of suggested dollars marked right after the truck (Sep 30). And the operator changed less than 8% of the suggested order.
Will it lower my food cost?
It orders what you actually use, flags a count that's too old, and shows how many days each item will last. So you stop paying for food that sits on the shelf. At our first store it freed $5,000 in cash from the shelf, with no lost sales.
Does it work with my register and my distributor?
It works from two files you already get: the sales report from your register and the invoices from your distributor. Nothing to install. Send us a sample of each on the contact form and we'll confirm we can read them before you pay anything.
Who sees my data?
Your data stays yours. Only the Operator Lens team can access it, only to run and support your account, and we never share it with other customers. Ask, and we'll send you a copy or delete it.
Price and billing
What it costs and when you pay
What does it cost?
$149 per store per month, month to month, no contract. Setup included. The first five stores to join get $99 per store per month, locked for 12 months. Your card goes on file at signup, and the first charge comes when your store approves its first order. Backed by a 60‑day money-back guarantee.
What is the guarantee?
A 60‑day money-back guarantee. Within 60 days of your store's first charge, ask and we refund everything that store has paid. No questions asked.
Is there a contract?
No. $149 per store per month, month to month. Cancel any month from the billing portal or with an email; you keep access to the end of the period you paid for, and we'll send you a copy of your data if you ask.
We run several stores. How does that work?
Every store gets its own setup and its own weekly order, built from its own invoices, sales and shelves, all under one login. For 6 or more stores, talk to us and we'll put together a plan for your group.
What is the founding price?
$99 per store per month for the first five stores to join, locked for 12 months. The 12 months run from the store's first charge. Same product, same guarantee.
Can we pay annually, or by bank transfer?
Checkout bills monthly by card. If your group pays annually or by bank transfer, write us and we'll set it up at the same price.
Still a question?
Write us and a founder will answer. Or start with one store today.